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Our clients have shared some of their experiences with Steps Together.

To every single member of staff at Bank House

From the moment I walked through the door you were amazing and I instantly knew I was in a realy special place. That continued throughout my whole journey here. You will all have a special place in my heart for the rest of my life!

My future is now exciting and that is because of every one of you!

Client Z – July 2019

To all the staff at Steps Together rehab, especially the therapist, support workers, housekeeping and chefs at Bank House.

Thanks you all so much for making a really difficult part of my life easier.  The support and advice has been invaluable and has been paramount on my road to recovery.  I know it isn’t going to always be an easy journey, but you all couldn’t have given me a better platform to build on.

I wish each and everyone of you all the best and continue your excellent work.

P, May 2019

To all the wonderful staff at Bank House

Just like to thank you all for the impact/support you have given me.  The whole experience will live with me forever and you’ve all helped me one way or another.

R, May 2019

To all the staff at Bank House

You are all an equally important part of the well oiled machine that is bank house.

I thank you all from the bottom of my heart for the kindness, support, wisdom and care you have shown me over the last two weeks.

Particular thanks to Dan and Steve for making me finally realise that my behaviours are as much a part of my addiction as substances.  As the saying goes ‘you can’t stay clean if you’re living dirty!’ I will end each day with one question – ‘Have I acted with integrity today?’

D, May 2019

To all the staff at bank house

There are no words in the English language that can be used to describe my gratitude for you all.

From day one I’ve felt supported and understood.  What you all create here is purely magical!  I cannot believe how in 24 days my life has become my own again.  I’ve learnt so much from every opportunity presented to me during my time here and I feel so priviledged to have had this experience and time with you all.

This has been the best thing that I’ve ever done and I thank you all for holding my hand and lending an ear when I needed it most.  I leave Bank House with deep hope, faith and courage.

J, May 2019

To all the bank house staff

Please accept these Hero chocolates as every single one of you are my hero.  You are not staff, you are my friends.  I would like to thank every one of you for all you have done for me, all of you in your own special way.  I’m gutted I’m leaving and will miss every one of you very much.  All I can do is pay you back is put into practice what you have taught me.  I will hopefully see you very soon.  Thanks again from the bottom of my heart.

G,  April 2019

To everyone at Steps Together

I would like to thank each and everyone of you for all your hardwork and support. You are excellent team, kind, patient, understanding, friendly, non-judgemental the list on. I know for certain I would not be feeling as good and positive as I do right now if it wasn’t for Steps Together and staff.

I thank you so much.

J, March 2019

To all the wonderful staff at Steps

Thank you for all of your support!  You have saved my life and made me feel I am worth a shot.  Steps is a magical place and the care and compassion you treated me with will never be forgotten.

Lots and lots of love.

S, Feb 2019

I was a scared frightened girl who had never been to rehab before and had always self-medicated. I entered Bank House and was overwhelmed with everything. The staff and peers there made me feel so welcome.

I was provided with hot food. I had never had a hot meal for years let alone 3 a day. The support workers helped me through my reduction and listened to my concerns. The days were packed with therapy, groups and peer work, which kept my head busy and made the time pass. The skills I learnt there will stay with me forever.

I enjoyed the ever changing peers I had met and have met dear friends for life. Darren has supported me more than I can say and the faith he had in me will be something I will never forget. I learnt to deal with my emotions in a positive way and how to deal with my anger.

I then went to the Chesnuts which is a lovely calm place and again the peer support there was amazing. I will never forget the staff there and the ongoing support I had received. I learnt how to mature in the right way.

I am writing this on day 90. I feel like a new person, positive, relaxed and learnt to laugh like I never had before. Steps changed my life. I am now totally clean and can have my natural sleep back. Steps Together saved my life and will never be forgotten.  Trust the programme and have faith, it’s all worth it.

Client: Mishka, 34 year old, Heroin & Crack addiction

“Steps Together in Nottingham, well what can I say, at my lowest ebb on a Sunday, one phone call and luckily enough I was in the treatment centre the following Monday afternoon. Full detox, 28 days rehab. From the first shaky week I had access to medical staff day or night (who listened and cared about you as a person first, patient second) this was important for me and allowed me to open up for the first time in 38 years. The centre has recently opened and so was still evolving but based on client feedback and best practice when I left, it was somewhere I genuinely was sad to leave, that was October 2017 and I am still sober since. I can honestly say I could speak to the owner frankly and Darren listened (not may rehabs can say this). The negatives or so I thought at the time were the gym and pool being off site and certain treatments were extra cost (although well worth the money Hannah is excellent) the off site gym and pool were actually turned into a positive as under chaperone it gave you the element of real life whilst still the safety of the centre to return to, which I found made the transition from rehab bubble to real life easier, if you want to get well in a safe environment with not just staff who turn up, but care about you this is the place for you.”

Client: Liverpool Male 38, Cocaine and Alcohol Addiction

“Time today for me to say goodbye at last.
I can’t believe 28 days can go by so fast.
On day one all I wanted was to pack up and go
But something deep inside of me said no.
Days two and five were so hard with shakes like I had never
know before.
Shivers and sweats hit me too and on top of that I could
hardly walk.
From day six I was able to join in with the group.
This changed everything because I got involved with the banter and the talk.
From that day to this I’ve learnt so much on how to live my
life and control the addict.
Something that just a few months ago I would never have
dared to predict.
The staff and the group have helped turn my life around.
And knowing you did this for me, I hope each and everyone
of you feel proud.
So, thank you all, you helped me get through.
I just know in my heart of heart I wouldn’t have made it
without you.”

Client: Derek

“I walked in a scared, broken person and walked out confident with tools and coping mechanisms in place ready to begin a new chapter in my life. I remember through a haze arriving, terrified and scared and was met by Darren who was kind and supportive, he said these will be the best and fastest ten days of your life. I wasn’t convinced but he was right.

From the moment I arrived the wonderful staff were kind, supportive and most of all non-judgemental which was a theme that helped me through my journey. My room was more than comfortable it was “luxury” and I had only opted for the basic own room option. Deb the housekeeper kept it spotless throughout my stay and couldn’t do enough for me.

The nurses and therapists did amazing work with us both on a one to one basis and group therapy and gave us tools each day to cope. I wasn’t able to wear make up for at least five days as the tears kept pouring out of me, and that’s fine I was told as it is cleansing your soul. I also learnt about mindfulness and meditation as I was addicted to sleeping tablets, I now sleep through the night and wake with positive thoughts. I thought that baloney was for tree huggers and happy-clappy people but it worked for me.

Nobody judges you and all the amazing staff just want to help and support you. The food is all homemade, nutritious and delicious.The chefs are very friendly and accommodating. I made some wonderful friends, who I know will be lifelong friends, as we started our journey of recovery together. We shared stories, tears but most of all we laughed together and had fun. We text every day. It’s a full-on programme but if you embrace, participate and most importantly be honest you will walk out the confident person that I did.

Thank you Darren, Lisa and all the wonderful people who work at Steps Together for making my stay enjoyable and giving me the confidence to face life sober.”

Client: M G

“Coming into rehab has been the scariest and uncertain thing I have ever done.  What would the place/routine be like, would I fit in, what would the other residents be like, my imagination went mad.  Bank House turned out to be a very pleasant environment.  I was greeted by smiley staff to show me around and talk me through an induction but just as poignant was how lovely and welcoming the other residents here were from the start, that made me feel much more at ease.  The routine for groups/presentations is well structured to keep the mind active all day and spending time in the lounge with peers chatting about both issues and everyday things is therapeutic in itself.  Care staff and therapists are very approachable as regards to personal issues and suggestions for group therapy etc.

Recreational activities such as walks, gym, swimming and bowling are encouraged, getting out for fresh air and exercise is always a benefit.

After 28 days in rehab I have acknowledged that I am powerless towards alcohol but I have learned tools to deal with temptations/cravings, I have worked hard to build up self-worth using other’s experiences and take in what we have discussed together and in 1-1 sessions.  The rooms are always kept clean and tidy and the food is tasty and substantial.  I will be leaving Bank House with a new strength and a confident attitude towards staying sober! Long may it last.

P.S oh and making snow angels and pelting snowballs is therapy”

Client: Gill G

“I really would like to thank all the great staff, Tony, Nicky, Dan and Liam have been angels and all the rest!! I never thought I would be able to achieve what I have in a month. Steps Together really has changed my life and I feel confident and optimistic about my future. I’ve left the past in the past and am looking forward to a clear and sober future.

I really do feel like I can hold my head up high and deal with whatever the future holds. So, thank you all. Will always be in my thoughts”

Client: Mike X

“firstly can I say a big thankyou to all the staff at Steps Together without your caring attitude and professionalism id still be in a bad way I’ve been on some kind of substance for over 20 years nothing i tried worked, Steps Together stripped me down got me off my addiction they built me up and showed me the way to cope in the real world without the use of drink or drugs a massive thankyou to the big boss Darren although he’s the owner he’s very hands on he DOES care about each and every person and hes a man I have great respect and trust for .

Thank you so much for giving me a chance of a new life “

Client: M

“Admitted myself for a 2-week stay (Wish I was staying longer) for detox/rehab. Only leaving due to family, but ready as I have learnt so much about myself. However, I would have no qualms about coming back for further rehabilitation once finances/family sorted if I felt the need to.

All the staff seem happy to go to great lengths to ensure a safe, caring environment, showing empathy to each individual. Nothing is too much trouble. I have been treated with respect and dignity. Having spent the majority of my career striving to promote quality of care, working in a team, alone and managing teams, I found the staff here seem to work the same ethos.

I can only express my gratitude by taking on board what I have learned and felt, forward into my recovery, taking a day at a time.”

Client: J A

Contact a member of our team today to see how we can help on 0800 038 5585 or fill in our contact form here